Conversations

Conversations contain messages with teammates, contacts, or groups.

What are Conversations?

The Conversations area is your Webphone home base. This is where you can access ongoing threads of conversations between you and others. On the left side of your Conversations screen, you can view:

• Favourite conversations

• 1:1 conversations with individual contacts

• Topic-specific conversations

• Group conversations (private and public )

To retrieve exchanges with a contact, you can also access their Contact Details and Call History.

Using Conversations

The Conversations tab is where you can share and find information through a simple messaging platform. Not only can you message contacts and groups, but you can also send calls and search for specific content.

The following are examples of interactions within Conversations:

• Send a photo or attachment with a message

• Filter messages

Favourite Conversations

Browser

Based on the contacts you have selected (those with a star icon), conversations with Favourite contacts are automatically placed in the Favourite Conversations area on your main page. You can also put groups into your Favourite Conversations.

Favourites can be used to keep track of important conversations or to easily access contacts that you communicate with frequently.

To add a contact to your Favourites:

1. Select the star icon (⭐) at the top right corner of the conversation.

2. View the new Favourite above the Recent Conversations section:

Mobile

To Favourite a contact from your mobile device:

1. Select the conversation of the colleague that you would like to Favourite.

2. Click on the three-dot icon at the top right of the conversation. This will open a menu displaying Star Contact and View Contact.

3. Select Star Contact, and your contact will automatically be placed at the top of the Conversations list with a star icon next to their name:

Starting a New Conversation

Browser

To start a new conversation from your browser, follow these steps:

1. Navigate to the plus icon () at the bottom left corner of your Webphone screen.
2. Select Start a New Conversation.

3. Give the conversation a title, if desired.

4. Add individuals or Groups to the conversation by typing their name into the search bar and then selecting the desired name.

5. Click on Start Conversation and a conversation thread will launch. Chat away! 🙂

Mobile

From a mobile device, starting a new conversation is quick and easy:

1. Select the same purple plus icon in the bottom right corner of your Conversations area. It will be shown directly above your profile avatar.

2. Select from a contact under the Suggested section, which highlights those you have recently messaged with, or from your full list of contacts displayed alphabetically.

3. You can also add multiple contacts to a new Group by selecting each individual one at a time. When complete, select the check mark at the top right of the page.

4. A conversation will launch and you're ready to chat!