> For the complete documentation index, see [llms.txt](https://innovate.gitbook.io/webphone/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://innovate.gitbook.io/webphone/using-product/conversations.md).
# Conversations
Conversations contain messages with teammates, contacts, or groups.
## What are Conversations?
The **Conversations** area is your Webphone home base. This is where you can access ongoing threads of conversations between you and others. On the left side of your **Conversations** screen, you can view:
* Favourite conversations 
* 1:1 conversations with individual contacts
* **Topic**-specific conversations
* **Group** conversations (private and public 
)
To retrieve exchanges with a contact, you can also access their **Contact Details** and **Call History**.
## Using Conversations
The **Conversations** tab is where you can share and find information through a simple messaging platform. Not only can you message contacts and groups, but you can also send calls and search for specific content.
The following are examples of interactions within **Conversations**:
* Send a photo or attachment with a message
* Filter messages
### Favourite Conversations
{% tabs %}
{% tab title="Browser" %}
Based on the contacts you have selected (those with a star icon), conversations with **Favourite** contacts are automatically placed in the **Favourite Conversations** area on your main page. You can also put groups into your **Favourite Conversations.**
**Favourites** can be used to keep track of important conversations or to easily access contacts that you communicate with frequently.
To add a contact to your **Favourites**:
1. Select the star icon (⭐) at the top right corner of the conversation.
2. View the new **Favourite** above the **Recent Conversations** section:
{% endtab %}
{% tab title="Mobile" %}
To **Favourite** a contact from your mobile device:
1. Select the conversation of the colleague that you would like to **Favourite**.
2. Click on the three-dot icon at the top right of the conversation. This will open a menu displaying **Star Contact** and **View Contact.**
3. Select **Star Contact**, and your contact will automatically be placed at the top of the Conversations list with a star icon next to their name:
{% endtab %}
{% endtabs %}
### Starting a New Conversation
{% tabs %}
{% tab title="Browser" %}
To start a new conversation from your browser, follow these steps:
1. Navigate to the plus icon (
) at the bottom left corner of your Webphone screen.
2. Select **Start a New Conversation**.
3. Give the conversation a title, if desired.
4. Add individuals or **Groups** to the conversation by typing their name into the search bar and then selecting the desired name.
5. Click on *Start Conversation* and a conversation thread will launch. Chat away! 🙂
{% endtab %}
{% tab title="Mobile" %}
From a mobile device, starting a new conversation is quick and easy:
1. Select the same purple plus icon in the bottom right corner of your **Conversations** area. It will be shown directly above your profile avatar.
2. Select from a contact under the **Suggested** section, which highlights those you have recently messaged with, or from your full list of contacts displayed alphabetically.
3. You can also add multiple contacts to a new **Group** by selecting each individual one at a time. When complete, select the check mark at the top right of the page.
4. A conversation will launch and you're ready to chat!
{% endtab %}
{% endtabs %}