Browser Settings

Webphone is always accessible through an internet browser. Find out more information here about our supported browser settings.

Our list of supported browsers includes some of the top programs to ensure a high quality Webphone experience. Please ensure that you're using one of the recommended browsers below.

For the best telephony and conferencing experience, we highly recommend using Google Chrome. Browsers with limited support are not recommended for calling purposes.

Browser	Supported Version
Google Chrome (recommended)	Version 77 or above
Mozilla Firefox	Version 70 or above
Microsoft Edge	Limited support for version 44 or above
Safari	Limited support for version 10.1 or above

Managing Browser Permissions

In order to produce high quality audio and video calls on Webphone, certain permissions must be configured.

Typically, you will be prompted to allow such permissions upon first using Webphone during a call. To fix blocked permissions or any other issues on your browser settings, follow the basic steps below.

Google Chrome Browser Permissions

To change permissions on Google Chrome, go to the settings at the upper right corner of the browser, accessible from the triple-dot icon menu. Once in settings, search for Site settings and navigate to this page.

In Site Settings, navigate to View permissions and data stored across sites under the All Sites category. Click on the arrow icon to access your visited sites.

Find your Webphone URL, which is displayed with the Webphone logo. Click on the arrow icon next to the URL in order to access the website's permissions.

Under permissions, you will find Camera and Microphone. In the drop-down menus next to each, click Allow in order to permit Webphone to access your camera and microphone during voice and video calls.

Notifications should also be set to Allow in order for Chrome to notify you of new messages, invites, and calls.

For more information on Chrome site permission management, visit the following Google help platform:

https://support.google.com/chrome/answer/114662?co=GENIE.Platform%3DDesktop&hl=en

Mozilla Firefox Browser Permissions

To change permissions on Mozilla Firefox, navigate to the settings at the upper right corner of the browser, accessible from the settings icon () . Once in your settings, search for Permissions and a corresponding section will then be displayed.

Click on Settings next to Camera, Microphone, and Notifications respectively to access their permissions. Find the Webphone website URL and set the status to Allow. Click on Save Changes to save the new permissions.

Another way to access site permissions in Firefox is to search directly from the browser screen. When accessing Webphone, click on the lock icon () next to the page URL. You will then see a drop-down with Connection, Content Blocking and Permissions categories. Next to Permissions, click on the options icon () to access the same page as shown above.

For additional information on Firefox browser permissions, visit their support center:

https://support.mozilla.org/en-US/kb/control-center-site-privacy-and-security-firefox.