Groups & Topics
Groups are organized for teammates who need to discuss the same subjects or ideas. Topics are specific conversations that occur within a group outside of the main conversation.
Groups
What is a Group?
A Group is an organization of people who need to communicate about specific tasks, projects, or workstreams. They can be utilized for teammates in order to discuss certain subjects.
Groups are a great place to have conversations related to a project or topic. For example, you could have Groups such as Customer Service Team, or Rebranding Project.
Other examples of Groups include:
By team (i.e. Marketing, Sales)
By project (i.e. New Website, New Client)
By time period (i.e. Q1 2017, Summer 2018)
The following is an example of a Group in action:
Types of Groups
Topics
Groups typically start a conversation around a team subject. When a subject becomes specified or a conversation begins to focus on a particular subject, Topics can be created to highlight and streamline a particular discussion. They also allow for conversations to be organized and categorized, facilitating easier communication.
Topics are organized inside Groups that represent specific topics. Examples of this include Feedback/Improvement on Test or Troubleshooting of Product.
Tip: Everyone in a Group can browse and read Topics. When a new Topic is created, people in the Group will be notified and see the new Topic as unread in their Missed Activities tab.
Why Use Topics?
Topics make it easy to keep track of multiple conversations at once without getting overwhelmed.
You can quickly search for and find old conversations with all of the original context.
You can save and share relevant links to any Topic for easy reference later.
For example, you can use Topics to...
Present a new idea to your team or get feedback on work
Publicize a new inquiry from a customer and keep track of their support ticket
Share status updates and articles
Organize a birthday celebration!
Frequently Asked Questions
For more information, refer to our Group & Topics FAQs.
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