Audio & Video Calls

Audio and video calls are a main feature of Workspace. Find out more information here on how to start and receive calls from both your browser and the mobile app.

Starting an Audio or Video Call

You can start a call via the following options:

1. From a Conversation.

2. From the Contact Directory dial pad.

3. From a Contact Directory Contact Card.

4. From Contact Details.

From a Conversation

Browser

To start a call from your browser:

1. Go to the Conversations tab on the left sidebar of your Workspace.

2. Open the Conversation with the contact that you would like to call.

3. Click the red phone button (📞) in the top right corner of the conversation page.

4. Your call will begin right away. By default, the call will be in audio mode, but video can also be enabled.

Mobile

To start a call from your mobile device:

1. Select the conversation with your contact that you'd like to call.

2. In the upper right corner of the conversation, select the phone icon:

3. This will prompt a call with your contact. You can enable or disable voice/video permissions from here.

From the Contact Directory Dial Pad

Browser

From your browser:

1. Go to the Calls and Contacts tab on the left sidebar of your Workspace.

2. Type a phone number in the input field on the dial pad in the bottom left corner.

3. The call button will be enabled as soon as you enter a valid phone number.

4. Click the phone button to call (📞).

Mobile

From your mobile device:

1. Select the phone icon next to the Conversations icon to open the Calls and Contacts tab.

2. The dial pad icon will be shown directly above your profile avatar.

3. Select the icon and enter the phone number of the desired contact.

From a Contact Directory Contact Card

Browser

From your browser:

1. Go to the Calls and Contacts tab on the left sidebar of your Workspace.

2. Find the Contact Card of the person you are trying to call by scrolling through your Contact Directory or using the search function () in the top right corner of the page.
3. Once you find the corresponding contact, click to call (📞).

Mobile

From your mobile device:

1. Select the desired contact to call from the Calls and Contacts section next to the Conversations icon. You can scroll through your list or search for their name using the search bar.

2. Their Contact Card will open after selecting their name; choose to either Call or Message depending on how you'd like to chat.

From Contact Details

Browser

From your browser:

1. Open a Conversation.

2. In the top right corner, click on the three-dotted icon menu () and select View Contact Details to view their information.
3. You will then see a button that says Call. Click this button to call the contact.

Mobile

From your mobile device:

1. Select the avatar and name of your contact from within your Conversation with them at the very top of the conversation page.

2. This will then open their Contact Card containing their details. Select either the Call or Message button to chat.

Receiving a Call

When a teammate calls you on Workspace, you will receive an incoming call dialog displaying the details of the call. You can accept the call by clicking the green button, or reject the call by clicking the red button.

You can configure your connected phone numbers in Workspace for simultaneous ringing. This means that when a call comes to Workspace, your connected phone numbers will also receive the call.

Inviting Participants to a Call

Browser

If you're in a call using your browser and need to add a new participant, follow these guidelines:

1. In the call screen, click on the icon () in the top left corner of the page (next to your profile picture).

2. An Add Participant screen will appear. Search for the person you would like to add and their contact card will appear.

3. To add them to the call, click the phone icon (📞).

4. Your teammate has now officially joined!

Mobile

To invite participants to a call on your mobile device, proceed with the same guidelines as performing the action on a browser. The Add Participant icon appears slightly different; after selecting this button, choose the contact that you wish to invite to the call: