Frequently Asked Questions

You can find here quick answers to your questions.

Group & Topics

Q1: If I create a Public Group, will every teammate be invited?

A1: No. When you create a Public Group, you choose which team members to invite. However, it can be viewed by all members of the Workspace.

Q2: If I create a Group in Workspace, who will have access to the Group's Topics?

A2: The access to a Group's Topics is dependent on the Group's privacy settings.

• In a Private Group, invited team members can create and see Topics. Other team members can join, but they will not have access to the Topics yet.

• In a Public Group, Topics are accessible to everyone on Workspace.

If you want specific teammates to be notified within a Topic or Group conversation, you can mention them by using the '@' symbol followed by their name.

Emailing

Q1: Can anyone use their email address to post a comment to the Conversation or Topic? What if someone sends an email from an account that is not part of my team?

A1: Yes, anyone can use their email address to post.

However, if you first received the link by clicking Get Email Address of the Space, every message posted using this email address will display you as the sender. Thus, if you shared the email address with a colleague and the receiver used it to post a message, the message will display you as the author.

All notifications and replies to the message will be sent to you. If your colleague isn't on your Workspace team, they will be unable to login and view any messages or replies.

Q2: Is it possible to reply to or communicate with external users using email forwarding? Is there a two-way email integration?

A2: Our email integration is one-way only. You can post a message to a Conversation or Topic through email. At this time, there is no current way to communicate back using email forwarding.