Privacy Policy
Current as of January, 2023.
The Privacy Policy describes how Sunrise Business Collaboration collects, uses, and discloses information and what choices you have regarding this information.
When we refer to “Sunrise Business Collaboration,” we refer to the entity that acts as a controller or processor of your information (such as an employer).
Table of Contents
Applicability of the Policy
Collection of Data
Cookie Policy
Use of Data
Data Storage and Sharing
Age Restrictions
Your Rights
Contact Sunrise
Applicability of the Policy
This privacy policy applies to the Sunrise Business Collaboration mobile and web applications as well as other platform support (i.e. customer service requests, user conferences, etc). If you do not agree with these terms, please refrain from accessing or using Sunrise Business Collaboration and its affiliate services.
This policy does not apply to any third-party applications that integrate with Sunrise Business Collaboration or any other external products and companies. In addition, a separate agreement governs the provision, access, and use of the services (the Customer Agreement) including the processing of messages, files, or other transmittable content. The organization (such as your employer) that has consented to this agreement controls their network of services (their "Workplace") and all related customer data. If you have questions about specific Sunrise Business Collaboration settings or practices, please contact the party that mandates control of your platform. If you’ve received an invitation to join Sunrise Business Collaboration but have not yet set up an account, all help questions can also be directed to the controlling party.
Collection of Data
Sunrise Business Collaboration can collect and obtain data, including personal information, while you are using its application. We collect data in various ways:
Customer Data
Team and Account Information
Log Data
Device Data
Location Information
Cookie Information
Metadata of Services
Contact Details
Contact List and Phonebook
Images, photos, and files
Additional Information
Customer Data
Customers or persons granted access to Sunrise Business Collaboration by an existing entity (authorized users) routinely transmit customer data to Sunrise Business Collaboration regarding the use of services.
Team and Account Information
To create or update a Sunrise Business Collaboration account, the inviting party must provide you with an email address, phone number, password, and domain.
Log Data
As with most websites and technology services, our servers automatically collect and record data into log files as soon as the platform is accessed. This includes the IP address, the address of the website visited prior to using Sunrise Business Collaboration, browser type and settings, the date and time of use, configuration data of the browser and plug-ins, language settings, and cookies.
Device Data
Sunrise Business Collaboration may collect information about the device on which the services are used, including the type of device, operating system, application identifiers, unique device names, and crash recovery information. The information collected depends on the type of device used and the device's settings.
Location Information
We receive information from you that helps us determine your location. This can include a business address provided by your employer or an IP address. Sunrise Business Collaboration may also collect location information from equipment or hardware as long as this is previously consented upon.
Cookie Information
Sunrise Business Collaboration uses cookies and similar technologies to retain user information. Further details on our use of these technologies can be found in our Cookie Policy below.
Metadata of Services
When an authorized user interacts with Sunrise Business Collaboration services, metadata is generated providing additional information on the context of user behaviour. For example, Sunrise Business Collaboration logs the teams, groups, people, features, content, and links that you interact with. It also records the shared file types and which third-party services (if applicable) are used.
Contact Details
In accordance with your employer's consent process, all contact information imported by an authorized user is collected.
Contact List and Phonebook
Sunrise Business Collaboration can access the phone´s phonebook and contact list, given that access is granted. Sunrise Business Collaboration synchronizes your contacts directory to enable calling phone contacts from within the app. Sunrise Business Collaboration is neither uploading any contacts or phonebook information to the server nor sharing them with any third party, and all contacts are accessed locally on the phone.
Images, photos, and files
Upon granting permission, you can share pictures, photos, and files from the mobile device with other users using Sunrise Business Collaboration. All content shared using the app is uploaded to our system with the purpose of making it available and viewable by the specific users with whom the content has been shared.
Nevertheless, be aware that the app does not prevent other users from making local copies of the files you have shared with them or sharing those files outside the app.
Additional Information
We receive other information when it is transmitted to our websites, such as when you participate in a focus group, competition, event, interact with our social media accounts, or otherwise communicate with Sunrise Business Collaboration. We collect personal information for a variety of reasons, such as:
Processing your order
Creating an account
Providing customer service
Collecting information during testing when a computer-based certification test is administered to you
Cookie Policy
At Sunrise Business Collaboration, we believe that transparency in the collection and use of data is most important. In this policy, we’ll let you know how and when we use cookies for these purposes.
What is a Cookie?
Cookies are small text files sent to your computer or mobile device. They are unique to your account or browser. Session cookies are only active as long as your browser is open and are automatically deleted when you close your browser. Persistent cookies are active until they have reached their expiration date or until they are deleted.
Does Sunrise Business Collaboration Use Cookies?
Yes. This includes cookies and similar technologies such as counting pixels and web beacons. We use both session cookies and persistent cookies by placing them in the domains operated by Sunrise Business Collaboration and any affiliates (together, the “sites”). We also use third-party cookies such as Google Analytics.
How Does Sunrise Business Collaboration Implement Cookies?
Some cookies are associated with your personal information so that your browser can retain login information and Sunrise Business Collaboration account settings. Other cookies are not linked to your account, but are clearly assignable and enable us to perform analyses and adjustments.
Cookies may be used so that we recognize you when you re-visit a website and to ensure that your experience is personalized, fully matching your desired preferences. Cookies also provide safer and faster interactions.
There are many categories of use for cookies:
Authentication: When you sign up for our services, cookies help us to show you the right information and customize your experience.
Safety: We use cookies to enable and support our security features and detect malicious activity.
Personal Settings, Functions, and Services: Cookies tell us which language you prefer and how you prefer to communicate. They also enable the delivery of features, insights, and custom content.
Performance, Analyses, and Investigations: With the help of cookies, we are able to continuously review the performance of our platform. We also use cookies to understand, optimize, and investigate services. For example, logs and records are created when you access our services through different devices, such as your work PC or mobile device.
Can I Disable the Use of Cookies?
Some users prefer not to allow cookies, which provides more autonomy in how browser settings are handled. In some browsers, you can set cookie management rules for each page, allowing precise control over your privacy and data. Basically you can choose to allow cookies only on the sites that you trust.
Browser developers have their own help pages for managing cookies. Further information can be found using the following links:
Does Sunrise Business Collaboration Respond to Do-Not-Track Signals?
Our websites and services do not collect personally-identifiable information about your online activity or through third-party websites. For this reason, Do-Not-Track signals transmitted by web browsers do not apply to our websites.
Use of Data
Customer data will be used by Sunrise Business Collaboration in accordance with the conditions set in the Customer Agreement.
Sunrise Business Collaboration may use other information to proceed with lawful, legitimate interests in enhancing our platform and business model. More specifically, Sunrise Business Collaboration uses other information for the following reasons:
The Provision, Maintenance, and Protection of Our Services: This includes the use of information to prevent or address errors in the provision of services, to address security or technical issues, to monitor usage and trends, or other activities on request from authorized users.
In Accordance with Laws and Regulations.
For Communications Between Sunrise Business Collaboration and Users: If you contact us, we will use the provided data to respond to the request.
For Search, Learning, and Productivity Tools: We use some information to improve search functionality in determining ranking and relevance of content or channels. We also make suggestions for services based on historical usage, predictive modeling, and identifying organizational trends to customize and improve the overall user experience.
For Billing, Account Management and Administrative Matters: Sunrise Business Collaboration may need to contact you for billing or account management reasons. We use this information to maintain account details and to track bills or upcoming payments.
For Prevention of Security Problems and Abuse.
Data Storage and Sharing
This section reviews how Sunrise Business Collaboration discloses information. Customers set their own policies and procedures for disclosure, and Sunrise Business Collaboration has no control over these choices or those made by any third parties. Data may be disclosed for the following purposes:
Customer Instructions: Sunrise Business Collaboration will only share and disclose data in accordance with the Customer Agreement and under any applicable legal procedures.
Customer Access: Owners, administrators, authorized users, customer representatives, and employees may edit or restrict access to certain information.
Third-Party Services and Partners: We may entrust external companies or persons as service providers with the processing of information.
Business Model Changes or Acquisitions: In connection with mergers, acquisitions, insolvency proceedings, liquidation proceedings, restructuring measures, disposal of Sunrise Business Collaboration’s assets or stock, financing, public offering of securities, and activities (such as due diligence), all other information may be shared and subject to standard confidentiality agreements.
Aggregated Data: We may use aggregated or identifiable information for any purpose. For example, you may pass aggregated or identifiable information to potential prospects or partners for business purposes.
Legal Requirements: If we receive a request for information, we may disclose it as long as we have reason to believe that the disclosure is consistent with all applicable laws and regulations.
Fraud Prevention and Security.
Note: Sunrise Business Collaboration may pass on other information to third parties only if permission has been granted.
Age Restrictions
To the extent permitted by law, Sunrise Business Collaboration prohibits the use of our services to persons under the age of 16. If you believe that someone under this age limit has unlawfully used our platform and provided their personal information, please contact us. We will take the necessary actions to delete this information.
Your Rights
The processing of your personal data is subject to the General Data Protection Regulation. Sunrise Business Collaboration relies on lawful, legitimate interests to process your data.
Contact Sunrise
Please contact Sunrise if you have questions about Sunrise Business Collaboration’s Privacy Policy or methods, or if you wish to exercise any of your legal rights. Write to privacy@sunrise.net or to our postal mailing address:
Sunrise GMBH Data Protection, P:O: Box, 8050 Zurich
Sunrise's general legal information can be found under the following link:
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